Find it by what you can see
Commercial building problems in Miami
Pick the symptom nearest to what you are looking at. Each article says what to check, what to stop doing and who fixes it. If it cannot wait, call (786) 628-9227.
45 problems, sorted by where in the building they show up. Doors, locks, glass, walls, ceilings and floors are fixed by our own technicians. Electrical, plumbing, HVAC and refrigeration need a state license, so licensed contractors carry those out and we coordinate and document the work.
Before you call: what to have ready
Entrance and doors
- A sliding door is hard to slide or off its track Who fixes it: Our technicians
- Pests are getting in: finding the entry points Who fixes it: Our technicians
- A roller shutter or gate is stuck Who fixes it: Our technicians
- A commercial door that will not close or latch Urgent Who fixes it: Our technicians
- Automatic or powered door not working Who fixes it: Our technicians Licensed contractor Our technicians handle the door and hardware. Licensed contractor for the operator and wiring, coordinated by TrionX.
- An exit door or panic bar that will not release Urgent Who fixes it: Our technicians
- A glass storefront door drags or will not lock Urgent Who fixes it: Our technicians
A door that leaves the building unsecured overnight is urgent. See emergency service.
Locks and access
- The alarm keeps going off at night Who fixes it: Our technicians
- There was a break-in overnight: securing the property and the record Urgent Who fixes it: Our technicians
- Commercial door will not lock: what to do tonight Urgent Who fixes it: Our technicians
- Locked out of a commercial property: what happens when you call Urgent Who fixes it: Our technicians
- Keypad or card reader has stopped working Urgent Who fixes it: Our technicians
- A key has snapped in a commercial lock Who fixes it: Our technicians
- We have lost a master or building key: what now Urgent Who fixes it: Our technicians
A lockout, or a lock that failed after a break-in, is urgent. See emergency service.
Glass
- Glass has cracked but not fallen: how long can it wait? Urgent Who fixes it: Our technicians
- Storefront glass is broken: the first hour Urgent Who fixes it: Our technicians
- What happens in a storefront emergency board-up Urgent Who fixes it: Our technicians
- An office or upper-floor window is cracked or broken Urgent Who fixes it: Our technicians
- A tempered glass door has shattered Urgent Who fixes it: Our technicians
- A window is leaking around the glass when it rains Urgent Who fixes it: Our technicians
Broken glass on a storefront or an entrance is urgent. See emergency service.
Walls, ceilings and floors
- Floor tile is lifting, cracked or loose Urgent Who fixes it: Our technicians
- A crack has appeared in a wall Who fixes it: Our technicians
- A musty smell with no visible water Who fixes it: Our technicians
- Graffiti and storefront damage: back to trading condition Who fixes it: Our technicians
- A ceiling tile is stained or sagging: what it is telling you Urgent Who fixes it: Our technicians
- Paint is peeling or bubbling on a commercial wall Who fixes it: Our technicians
- There is a hole in a commercial wall: repairing it fast Who fixes it: Our technicians
Water coming through a ceiling is urgent. See emergency service.
Water and drains
- There is a sewage smell in the building Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- A toilet is running, or the water bill has jumped Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- There is no hot water Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- The first 48 hours after a storm Who fixes it: Our technicians
- Water is coming through the ceiling: what to do first Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- A commercial drain or toilet is backing up Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
An active leak or a drain backing up is urgent. See emergency service.
Power and lighting
- Lights are flickering in part of the building Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- An outlet or a circuit has stopped working Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- There is a burning smell and nothing visible Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- Parking lot or sign lighting is out Urgent Who fixes it: Our technicians Licensed contractor Our technicians relamp and mount fixtures. Licensed contractor for wiring, coordinated by TrionX.
- Part of the building has lost power Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- A light is out and the bulb is not the problem Who fixes it: Our technicians Licensed contractor Our technicians relamp and mount fixtures. Licensed contractor for wiring, coordinated by TrionX.
A burning smell, or power lost to a trading area, is urgent. See emergency service.
Cooling and refrigeration
- The air conditioning is leaking water inside Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- One area is too hot or too cold Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- The walk-in is not holding temperature tonight Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- Commercial AC not cooling: what to check before you call Urgent Who fixes it: Licensed contractor Coordinated and documented by TrionX.
- The walk-in door will not seal and frost is building Urgent Who fixes it: Our technicians Licensed contractor Our technicians fix the door, gasket and hardware. Licensed contractor for refrigeration, coordinated by TrionX.
- The ice machine is not making ice, or the ice is slimy Who fixes it: Licensed contractor Coordinated and documented by TrionX.
A walk-in climbing above safe temperature is urgent. See emergency service.
Common questions
Before you call
How do I know whether a problem is an emergency?
If it leaves the property unsecured, puts stock at risk, floods a floor, or comes with a burning smell, call. If you are weighing it up at night, call anyway. Someone who works here answers, out of hours included, and will tell you honestly whether it can wait until morning.
Who fixes the problem once I have called?
It depends on the trade. Doors, locks, glass, walls, ceilings, floors and paint are fixed by our own technicians. Electrical, plumbing, HVAC and refrigeration need a Florida license at any job size, so a licensed contractor carries them out and we coordinate and document the work. Each entry above says which applies.
Is there a charge for someone to attend?
Yes. Attending is chargeable whether or not work follows, and you are given the rate before anyone is dispatched. That way the figure on the invoice is the one you were told on the phone.
What should I have ready when I call?
The address, what is failing and roughly when it started, and how to get into the building after hours. Photographs help. The article on what to have ready when you call for emergency service covers the rest.
Planning ahead is covered in our field notes, and every trade we cover is listed on the services page. If you want the first steps on one sheet for the reception desk, print the emergency card.
One company, whoever does the work
Our technicians handle the trades that need no state license, and licensed contractors handle the ones that do. Either way we scope it, book the visit and file the record. Tell us the property and the problem and we will come back with a window. Call out of hours and someone who works here answers.